Provide Your Staff Training for Dealing With Difficult People


Even if you don’t want to admit it, your team needs training for dealing with difficult people. Conflicts can arise among team members who don’t see eye to eye or who have differing communication styles. Angry customers can lash out at your people. Frustrated vendors can send accusatory emails. In all of those situations, your team would benefit from guidance and training for … [Read more...]

Surviving an Office Snoop


In an open environment, with employees situated in cubicles rather than in offices, employees have the opportunity to learn a lot about their co-workers’ professional and personal lives.If you are faced with a colleague who always seems to know everything that’s going on in your life, you might want to be more discreet at work. That means keeping personal calls to a minimum or … [Read more...]

Create Ground Rules for Common Courtesy


This is a guest post by business writer Jaimy Ford. I recently came across the article “The Top Five RUDE Things Professionals Do” written by Kevin Graham, managing director of Empowered Sales Training. The two behaviors that resonated with me the most were:Taking tight turns, referring to those individuals who round corners so tightly, that they slam into unsuspecting … [Read more...]

The Dangers of Being an Arrogant Boss

Arrogant boss

It’s one thing to be proud of your successes and promotions; it’s quite another to allow that pride to morph into arrogance. Reflect on your attitudes and actions, and identify whether the following statements are True or False: I behave toward my subordinates very differently than I do toward my superiors. If forced to choose, I’d rather make myself look good than … [Read more...]

It’s Time to Have That Difficult Conversation

Difficult Conversations

You can put off having difficult conversations with employees about negative behavior and poor performance, but you can’t avoid those discussions forever. By delaying the inevitable, you risk the chance of escalating your dread into chronic anxiety. Perhaps you’re concerned about saying the wrong things and hurting someone’s feelings. You may be worrying yourself sick over … [Read more...]